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Privacy Policy

Hidebound Ltd is committed to protecting and respecting all individual’s privacy using our website.

Customer orders (including all Personal Data) are held in a secure database as provided by Discovery Design (see below) who host this website.

  • We only use your Personal Data to send you the requested goods.
  • We hate spam too, so we will never pass your Personal Data to anybody else for any reason.
  • We keep Orders and the Personal Details they contain for as short a time as possible.

To be sure you have received and are happy with the goods that we have sent, we will securely retain your Order and Personal Data for no longer than 42 days (6 weeks) from the receipt of your order. At which point it will be automatically deleted. This will not affect your rights as set out in our Returns Policy.

 

Our Lawful Bases

Our Lawful basis for processing personal data to send your requested order is Contract.

Being when a customer makes an online purchase on our website, one of our listed Processors processes the Personal Data in order to deliver the requested goods.

 

Our Lawful basis for processing personal data to send customers our Newsletter is Consent.

Being when a customer actively requests that we add them to our newsletter list.

We will contact everyone on our newsletter list yearly to make sure that they would like to stay on our list.

 

Contact Page

If you contact us via the form on our Contact Us page, none of the data you provide will be stored in the website’s database or passed onto any third party.

It will be emailed directly to us via Discovery Design’s (see below) system.

While Discovery Design’s (see below) email servers are secure, not all other email servers can be considered totally secured.  So, we recommend that you consider this as an insecure form of contact and not include personal, confidential or sensitive information.

 

Newsletter

If you choose to sign up to our newsletter we’d like to let you know that we use Mailchimp (see below) to keep your personal data secure and organised. We will never pass any of your data on to anyone else.

You must be 16 years old to sign up to our Newsletter.

 

Third Party Data Processors.

Our third party processesors are:

Discovery Design who host our site.

Discovery Design

who's Privacy Policy is available here

 

Mailchimp for our newsletter.

mailchimp.com

who's Privacy Policy, terms of use etc is available here

 

Website Information

Cookies

The Hidebound Ltd website as provided by Discovery Design uses cookies to keep track of the contents of customers’ shopping baskets during the checkout process. This identifier is attached to the order which is kept for no longer than 42 days (6 weeks) from the receipt of your order.

 

Google Analytics

This website utilises Google Analytics to track people using the site. This tracking Data is used to ascertain the number of people using the site so that we can understand how our site is being used.

While Google Analytics records data such as location, internet browser, device and operating system this information is not passed on to Hidebound Ltd.

 

Google AdWords

This website as provided by Discovery Design uses Google AdWords Remarketing to advertise Hidebound Ltd across the Internet, in particular on the Google Display Network.

AdWords remarketing will display ads to you based on what parts of the Hidebound Ltd website you have viewed by placing a cookie on your web browser.

The cookie is used to indicate to other websites that “This person visited a particular page, so show them ads relating to that page.”

Google AdWords Remarketing allows us to tailor our marketing to better suit your needs and only display ads that are relevant to you.

If you do not wish to see ads from Hidebound Ltd you can opt out in several ways:
1. Opt out of Google’s use of cookies by visiting Google’s Ads Settings.
2. Opt out of a third-party vendor’s use of cookies by visiting the Network Advertising Initiative opt-out page.

 

Data Breaches

If we become aware of any unlawful breach of this website or database the breach will be reported to any and all relevant authorities and persons within 72 hours.

 

Relevant legislation.

Hidbound Ltd’s Privacy Policy is designed to comply with the following legislation:

EU General Data Protection Regulation 2018 (GDPR)

 

 

Data Controller

Hidebound Ltd

Company number

05139241

Quaker Yard
Rear of 24 Newgate
Barnard Castle
Co. Durham
DL12 8NG
United Kingdom

01833 908088

 

Data Protection Officer.

Sarah Roberts, who can amend or delete any personal data held as requested.  You can contact her on enquiries@hidebound.co.uk or our contact form or 01833 908 088

Data Processors.

Sarah Roberts, Stephen Roberts, Gillian Sewell.